Q: How do I redeem my Resort Advantage Card®?
A: Redemption is easily done through the redemption website (ResortAdvantageCard.com) or by contacting us directly using the phone numbers provided on the redemption website
Q: Are my reservations guaranteed?
A: Yes, absolutely. Every reservation is guaranteed in writing to ensure your trip will be hassle-free.
Q: What is the 7-day money-back-guarantee?
A: We’re so certain you will LOVE your Resort Advantage Card that we GUARANTEE your 100% satisfaction. We will refund your purchase for any reason if you request a refund within 7-days of your receipt of the card. A 20% restocking fee will apply.
Q: What is the quality of the resorts?
A: We only offer 3-5 star resorts. We do not offer resorts rated below a 3-star.
Q: How are “resort” accommodations different from “hotel” accommodations?
A: Our resort accommodations will include some “hotel” rooms and “studio” units; however most are “condominium-style” units perfect for families, couples and singles alike. Our resort accommodations are priced per-unit, NOT per-person, which provides you with an amazing value. Standard occupancy is as follows: Hotel room or Studio: 2-4, One-bedroom condo: 4, Two-bedroom condo: 6, Three-bedroom condo: 8, Four-bedroom condo: 10. Our condominium-style units usually include private bedrooms, a separate living area and are located at full-service vacation properties and/or major megaresorts. Many rooms include a dining area and a kitchen, and some include a washer/dryer in the unit. Resort Advantage Card redemption options include detailed descriptions of units and occupancy limits.
Q: Is there a limit to how many Resort Advantage Cards I can buy?
A: No. In fact, you may want to buy more cards to give as gifts to friends, family, business colleagues, etc.
Q: Can I use more than one card towards one reservation?
A: Only one card may be used per reservation. However you can buy multiple cards and then book multiple reservations.
Q: Is the resort price inflated before your discount?
A: No, we do not inflate-then-discount. In fact, the starting price is our “Best General Public Price” BEFORE the discount. You will be very happy, we guarantee it!
Q: Why is my card value HIGHER than my purchase price?
A: This is a marketing decision. We do not want to limit our customers to only those looking for a “gift”. By providing a value GREATER THAN the purchase price, our customers buy for their personal use, in addition to gifting. For example: “Pay $99 and save $200” and so on.
Q: How do I register my card?
A: Registration will take place by simply filling out standard login information upon your first visit to ResortAdvantageCard.com. It’s simple and not intrusive.
Q: Why do I register my Resort Advantage Card?
A: Registration is critical to your customer satisfaction. We need to know who you are and how to inform you of your rights, entitlements and special offers. Also, registration is necessary to qualify for your 7-day money-back-guarantee.
Q: How soon should I register my card?
A: Remember that registration is necessary to qualify for the 7-day money-back-guarantee, so we recommend you register your card immediately upon receipt.
Q: Does the card expire?
A: No, your card will never expire until redeemed.
Q: Are there any fees?
A: No. Your full card value will remain intact until you redeem your card.
Q: How do I gift the card?
A: Once you receive your card, you can register it under the name of the gift recipient or simply provide the card to the recipient for them to register at their convenience.
Q: How do I receive my card?
A: Your Resort Advantage Card is sent certified mail with signature required using the US Postal Service (USPS). If you prefer to receive your card(s) faster, feel free to request electronic cards (from the seller) at the time of your order.
Q: Is the card transferable?
A: Yes. The card is fully transferable prior to registration. After registration, the card is not transferable; however the registered cardholder can make reservations under anyone’s name (the responsible guest must be 21 years of age or older).
Q: How do I know you will have the resort I want?
A: Your Resort Advantage Card provides wholesale-direct access to promotional 7-night-stay resort weeks. We simply allow you to book whatever rooms are being promoted. Your pricing is so exclusive, we’re confident you’ll find many options that will satisfy you. Also, we provide a 7-day money-back-guarantee, which will allow you to browse our inventory with no risk. However, it’s important to remember that resort availability does not perform like hotel availability. Availability will change frequently. In some instances the availability of a single week, at one particular resort, is your diamond in the rough! As time passes, resort weeks are removed (as rooms are booked) and additional availability is added (as rooms become available).
Q: Are All-Inclusive resorts available through the Resort Advantage Card?
A: Yes, card redemption options may include All-Inclusive mandatory resorts in addition to non-All-Inclusive resorts. All-Inclusive resorts are popular in select locations and can provide additional value. An All-Inclusive package is normally inclusive of meals, beverages, activities, etc. When a redemption option is at an All-Inclusive mandatory resort, a mandatory purchase of an All-Inclusive package is required at the time of check-in. All-Inclusive packages are normally based on a per-person, per-night rate. In every case when an All-Inclusive mandatory resort is offered, the All-Inclusive details will be clearly indicated in conjunction with the offer. You will always be fully informed in advance of Card redemption.
Q: Can I split my 7 nights and use 4 nights at one resort and 3 nights at another resort?
A: Your 7-night resort stay may only be booked for seven nights consecutively. If you need to check out early, there is no penalty for doing so, but you may not break up the seven nights between different resorts.
Q: Am I required to attend a sales presentation if I buy a Resort Advantage Card?
A: No. If the resort desires to speak with you about an offer, you may be invited as any resort guest would be, but you are not obligated to attend as a Resort Advantage Card guest. However, it should be noted that many guests purchase vacation programs from resorts with great results.
RAC FAQs 12-02-14